Terms & Conditions

Privacy & Security

Last updated: November 2024.

Anagram Australia takes the privacy of our customers very seriously. We understand that you want to know how information about you is used, stored, and shared and we know the importance of protecting your personal information. Nobody wants to have their personal information sold or misused. We do not rent or sell your personal information to anyone, period.

This privacy policy (“Privacy Policy”) applies to customer information collected and used by Anagram Australia and its affiliates (together, “Anagram”). This Privacy Policy does not cover any information collected by third-party sites or content or applications that may link to, or be accessible from or on, our website. We collect information about you from a variety of sources, including the information we collect from you in person, the information we collect from you when you visit our website www.amscan.com.au or its related subdomains (“Website”), and the information that we collect about you from other sources. By visiting and using the Website, you are accepting the terms described in this Privacy Policy.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Types of Information We Collect

We collect information to help improve your Anagram experience. Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal and email address.

You share personal information with us when you visit our Website, when you sign up for our e-newsletter, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service. We may also collect information about, and record, your online activities and web sessions.

We may also collect information about you from social media platforms and networks that you make generally available (either publicly or to accounts that we may have access to) or that you share with or to our social media websites and applications as well as third-party social media hosts such as LinkedIn and Instagram.

Other types of information that we collect cannot be used to personally identify you, but provides Anagram with information that we use to improve the products we offer to you. This information includes details about your internet connection, traffic data, IP address, and the equipment you use to access our Website and usage details. This information is collected automatically through the use of cookies, web beacons, and other tracking technologies. Information that is collected through the use of third party cookies, web beacons, and other third party tracking technologies are subject to such third parties' privacy policies and opt-out mechanisms and are not governed by this Policy.

How We Use Your Information

Anagram uses the personal information that we collect about you or that you provide to us on the basis of the following legitimate interests or contractual necessities: for marketing, advertising, or research purposes; to inform you about promotional offers; to respond to customer support inquiries; to present our Website and its contents to you; to tell you about changes to our Website; to let you know about products; to allow you to participate in interactive features on our Website; to fulfill any other purpose for which you provide it. Anagram may also retain and use this personal information in order to bring or defend legal claims involving you or us.

The non-personal and personal information that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps us to improve our Website and to deliver better and more personalised products, services and advertisements. It also helps us to estimate how many people may be interested in certain products, store your user preferences allowing us to customise the Website to your individual interests, recognise you when you revisit our Website, and speed up your online experience with Anagram.

Aggregated Data

Anagram may share with third parties, advertisers, and/or business partners, anonymised, non-personally identifiable, or aggregated data we receive, collect, or compile, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Website, or information about the products you click on the Website. Aggregated or de-identified data cannot be used to identify you. We share such information for a variety of reasons, such as to analyse usage, improve your experience using the Anagram Website, improve the serving of advertisements, or for other similar purposes. Once personal information is aggregated or de-identified, it shall no longer be considered personal information, and you cannot seek to have your information removed from the data set. This anonymised, non-personally identifiable, or aggregate information does not identify you, and this Privacy Policy is not intended to place any limits on what we do with this data.

Information Sharing

Anagram does not rent or sell your personal information to third parties. However, we may disclose the personal information that we collect or that you provide to us as described in this Privacy Policy to our subsidiaries and affiliates or to carefully selected third parties that we use to support our business and bring products to you, such as our service providers, partners and suppliers.

We may use the services of third parties to collect and use anonymous information about your visits and interactions with our Website through the use of technologies such as cookies to personalise advertisements for goods and services. Your personal information may also be disclosed to enforce our terms of use, to comply with any court order, law or legal process, or government or regulatory request, or if we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Anagram, our customers or others.

Information Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. Anagram uses computer safeguards such as firewalls and data encryption methods to protect your information.

Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and Anagram is not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Information Retention

Anagram will not keep your personal data longer than we need to. How long this is depends on several factors including: why we collected it in the first place; how old it is; whether there is a legal/regulatory reason to keep it; and whether we need it to protect you or us.

Cookies and Other Tracking Technology

Cookies are small data files that most websites store, access and maintain on the hard drive of your computer.

Certain features of our Website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. These data files may be created on your computer when you visit our Website. Flash cookies are most often used to enhance your experience on our Website, for example, by allowing the look of a website you frequently visit to appear personalized. Flash cookies will not access or remember your e-mail address or other personal information unless you willingly provide such information.

Our Website may also contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Anagram, for example, to count users who have visited particular webpages or and can be used for other related website statistics, such as verifying our system and server integrity.

Third Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We recommend that you review the Privacy Policy of each site you visit. Anagram does not control, and assumes no responsibility for the content, privacy policies or practices of any third party sites or services.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Children's Online Privacy

This Website is not marketed to and does not knowingly collect or maintain personal information from, children under the age of 13. If we learn that we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please let us know.

Business Transaction

If Anagram is involved in a merger, acquisition, asset sale, bankruptcy or reorganisation, your personal information may be shared, as well as retained by us. By providing us with your personal information, you consent to that transfer.

Opt-Out

If you wish to opt-out of receiving online communications from Anagram, our partners, or our third party providers, you can choose the unsubscribe or opt-out link contained in the email and you will no longer receive communications.

Changes to This Privacy Policy

This Privacy Policy is subject to change at the sole discretion of Anagram, and the updated Privacy Policy will be posted on our Website. This Privacy Policy was last updated as of the date provided above. Continued use of the Website after Anagram posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. Please check back frequently and review the Privacy Policy for any updated terms or changes.

Contact Us

If you have any questions or comments regarding this Privacy Policy, please do not hesitate to contact us at sales@amscan.com.au.